CHANGE OF MIND/ ILLNESS OR COVID-19 Policy
In the event a client chooses not to or cannot proceed with the original booking date due to change of mind, illness or COVID-19 the client will need to contact Crystal/Kids Co Party and Events as soon as possible to arrange a rescheduled date. Please note dates are very limited as we get booked out in advance however we will do our best to reschedule your event at the soonest possible date to the original booking.
If a client chooses not to reschedule no fees payable will be refunded. The client will be offered the total paid amount as a balance to use towards their next event. *Note: event must be booked within 12 months of original cancelled event date.
15% of the total event cost will be charged as an additional cost if the client does not give more then 10 business day’s notice of a reschedule or cancelled event.
30% of the total event cost will be charged as an additional cost if the client reschedules or cancels within 5 business days of the event date.
In the case a member of KIDS CO PARTY AND EVENT test positive to COVID-19 we will do our best to ensure we find a suitable stylist to obtain and complete your event. In the unlikely event that we cannot accommodate or complete your booking we will offer you a rescheduled date or full refund.